FAQ

Allow 1-3 Business Days for Major Cities & 1 – 4 Business Days For Urban Areas Via Express Post.

Ordering is quick and easy.

Click Register and create an account with us, (for mobile) click on the my account tap at the bottom. For (windows) click on the top right corner
Locate the Products page
Choose a product and “Add to cart”
Click the “CART” or “VIEW CART” when you are done and review your order.
Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
Click “PROCEED TO CHECKOUT” when ready.
Review your billing details, shipping details and order details.
Choose “PLACE ORDER” when you are done
Check your email for a confirmation letter and Payment detail for you to proceed with the pay for your order.
After a successful Payment, send us a picture of the payment receipt for confirmation so we can start processing your order.
Allow us 24 hours to process your order and expect delivery in 2-3 business days for express shipping.

Simply Click the Register button on the top right corner or Click Here
Register your email and password(Change display name under > my account once logged in, if you’d like to display an alias)
Update your personal information and shipping address
You’re all set =)

Can I cancel my order?

All orders that have been paid for can be cancelled if only our team haven’t started processing your order. If an order has been placed and payment has not been sent, our system will automatically cancel this within 72 hours

Can I make changes to my order after the order have been placed?

For small changes please email info@anabroidsshop.com and our supervisors will assist you. For major changes to the order, please disregard the existing order and place a new one. If payment has been sent and accepted before cancellation no changes can be made.

Why does my order say on-hold?

All orders that have not been paid for are placed on hold. After sending payment, allow 24 hours for payments to be processed and up to 48 hours on weekends & holidays. Once payment has been accepted, orders will be updated to processing and an email should follow shortly that payment has been accepted.

Can i talk to a customer service rep?

For most circumstances we do not take phone calls unless specifically requested. Our customer service representatives are here to help you via email and live chat.

Can i return products?

If you received the wrong product (you ordered it but got something different), please document (e.g video and/or photograph the product to provide for our review. Include in your video/photo your order number, e.g. a handwritten note of the order number next to the product.) and contact us within seven days of receipt of delivery to resolve this problem. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!

Can I use a coupon?

If you are a new customer, first of all welcome! We are thrilled to include you in our ARS family. Our customer are our number one priority so please be ensure to use the promo code “IAMNEW” at your check out to receive 10% DISCOUNT OFF your entire order! And also will re get free sex pills on all orders above $249.

Parcel did not arrive?

Resolution depends on the information on your tracking number and how it was shipped (with signature required or no signature required).

NO UPDATE/UNDELIVERABLE Once Colorado Post/Purolator confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available.
DELIVERED (but you did not receive)
Signature-Required Parcel – If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you actually received the package or not. No refund.
No Signature Parcel – We consider ‘Delivered’ on your tracking information as proof of delivery, whether you actually received the package or not. No refund.

My item arrived damaged, what do I do?

If for any reason the products you have purchased from us are damaged, defective or incorrect, please provide a video to show the product is not working. Include in your video your order number, e.g. a handwritten note of the order number next to the product) and contact us within seven days of receipt of delivery to resolve this problem. Please do not continue to consume the product as we may request you to return the product to us for our review. No refunds/exchange for product if it was damaged or compromised due to customer taking it apart. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!

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We are always here to help the needy peoples any where in the universe please send us your
nproblematic questions..

Ordered twice the first time everything went smoothly , the second time the item was damaged but they sent me a replacement !

Great service, legit products. Easy to pay with Bitcoin. The only reason I give it 4 stars is the international tracking is not very good. Your lucky to get a tracking number at all or I got a tracking number after it was already delivered. The USA shipping is super fast.

Fast with responding and completing my first order. They've gained my trust so far.

been with ARS quite long they are excellent with quality and service was short 2 items on last order notified them on 8/9 received items today 8/12 excellent

Started off with order, received tracking right away. After 7 days product shipped 2 day delivery. I was worried since it was my first order. Product is not what I was expecting but it is what I ordered. I thought I clicked on a different product.

Good customer service and prompt replies. Must be legit as everyone says my shirts are too tight.

Theyve always treated me well whenever ive had any questions or concerns. Theyve also been prompt on getting my issues squared away! Getting my products has always been fast!

Bonjour , je voulais vous dire que j’ai bien reçu ma commande ! La team up est très réactif et répond rapidement à vos questions. Service client très professionnel et les produits sont de qualités . Je commanderai chez vous dorénavant 4x par an . Merci de votre fiabilité. Enfin un site correct 💪🏻

È la prima volta che effettuo un ordine su Upsteroid e sicuramente continuerò a servirmi da loro.Massima serietà,servizio clienti rapido(ho ricevuto risposte in pochi minuti)merce ricevuta dopo appena 14 gg,prodotti assolutamente autentici!!!che dire, grazie di tutto.

Service client impeccable, le site est super clair, une équipe très professionnelle, très bon conseil, commande, expédition, livraison impeccable et excellent. des produits de qualité bravo je recommande

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